KPI and service standards control

improving the efficiency of business processes in service departments, staff motivation

KPI and service standards control

improving the efficiency of business processes in service departments, staff motivation
Imredi Digital-platform
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Imredi Digital-platform
Your phone
Task
management
Digital - platform
Staff
motivation
Service offices
audit
Corporate and personal KPI
Ready to use business processes on the Imredi platform adapted to the specifics of the work of Banks and the financial sector
Remote
control
Team
management

Track the actual performance of subordinates at all levels of the reporting hierarchy

1. Form staff ratings based on performance

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Identify the dynamics and control the performance discipline, monitor the elimination of problems that reduce sales

Control development progress and achievement of corporate and team goals

Remind the responsible employees about the event in time

2. Automate work with a digital assistant

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Track the progress of event based tasks and manage the deadlines for their elimination depending on the category and priority of the task

Integrate with Helpdesk / CRM / ITSM systems to connect related departments

Digitize the results of work on tasks, properly structure work with departments

3. Manage tasks and customer service quality

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Identify and fix system problems through summary analytics by tasks, problems, general flaws, etc.

Plan staff time and priorities for key tasks

Visual recording of disturbances, event handling, adding text and graphic comments

4. Digitize all work results

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Automatic registration and processing of applications based on the results of auditor checks

Reducing the reaction time to problems and increasing the speed of their elimination, increasing the NPS index from the side of customer service

Transparently broadcast current results, online prioritize indicators for staff

5. Increase operational efficiency

Контроль требований безопасности, плана продаж, стандартов мерчандайзинга, маркетинговых активностей

Automatically calculate scores and metrics based on staff performance

Reduce problem response times and speed up resolution

KPI and service standards control

Automated KPI tracking system for HR Management

Always online
sees personal result and knows what to do
right now

Timely
sees weaknesses, own KPI and the result of the team

Automatically
monitors deadlines and priorities

ERP, HR, CRM,
Service Desk

DWH, BI, ITSM

Data on hierarchy, tasks, requests, team and personal goals

Automatic generation of alerts for tasks and KPI

Monitoring and analyzing the efficiency of the team's work, processing requests and tasks

Imredi Platform

Результаты

Transparent control of the chain of sales and customer service offices for compliance with specified standards, requirements, safety regulations
Monitoring the implementation of the Bank's standards
Teamwork on tasks within the department, the ability to quickly respond and eliminate identified problems
Online control of the elimination of remarks

Automated KPI system for staff management, reasonable management decisions taking into account online indicators and complex analytics
Improving the efficiency of staff
Operational control and analytics implemented on the Imredi Audit platform make it possible to constantly improve the level of banking services and provide customers with a positive experience of visiting operational offices
Imredi implementation effect
+15%
Quality
of service
+12%
Operational efficiency
+30%
Staff
motivation
+25%
Management transparency
Reducing
losses​
-09%
+17%
Reaction
rate
Improve the efficiency of business processes
Please send a request and requisites to contact you.
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LLC "Imredi"
121205, Moscow, ter. Skolkovo Innovation Center, Blvd. Bolshoi, House 42, Building 1, floor. 1, room 336, workplace 5
Research carried out with grant support from the Fund "Skolkovo" and "Innovation Assistance Fund"